Frequently Asked Questions
Please find below SAIL AEGEAN's frequently asked questions. Click on a question to find your answer.
1. What qualification/licence do I need to charter a yacht with SAIL AEGEAN?
If you are booking a bareboat charter or flotilla, you must hold a qualified skipper licence - day skipper competent level (from a recognised body) or an International Certificate of Competence (ICC) as a skipper - and have adequate sailing experience. You should also have a co-skipper at competent crew certificate level or with appropriate experience.
2. I don’t have a sailing qualification/licence. Can I still charter a yacht?
Yes, this is possible by booking one of our skippers (140€/day+meals). When you charter the yacht with one of our experienced and qualified skippers, you can of course sit back and relax. However, should you wish to learn a bit of sailing, our skippers will be more than happy to teach you.
3. What is included as part of the yacht charter price?
The charter price includes all taxes, and all yachts are properly covered with hull and third-party liability for charter business. You are provided with one full set per week of the following: bed linen, bath towels, beach towels, kitchen towels, pillows and light quilted blankets. All yachts are also equipped with the following: full kitchen equipment (including plates, bowls, cups, glasses, cutlery, cooking utensils), dinghy with oars, autopilot, GPS/Plotter, full water tank, one set of snorkelling gear, Greek Water Pilot and map of the sailing region.
4. What extra services do you provide?
- We provide the following extra services:
- Skipper : 140€/day + meals.
- Yacht Assistant : 100€/day + meals.
- Safety net : 150€ up to 40ft; 200€ from 41ft to 54ft.
- One way sailing : Possible between the ports of Volos and Skiathos/Loutraki (extra 120€/trip).
- Skiathos check-in/out from Loutraki : 60€/booking.
- Airport Transfer Service :
- Volos airport to Volos base = 10€/person, each way.
- Thessaloniki airport to Volos base = 30€/person, each way.
- Athens airport to Volos base = 40€/person, each way.
- Food Shopping service (Provisioning) : 20€ service fee, in addition to the cost of provisions.
- Outboard engine (for dinghy), including full fuel tank : 50€/week.
- Inflatable kayak (for 2 persons) : 50€/week for 1 person; 60€/week for 2 persons.
- Pocket WiFi Modem : 30€ for 3GB; 50€ for 6GB.
5. Which SAIL AEGEAN base (Volos or Loutraki) can I charter from?
Our main base is in port of Volos (operating all year round) but we also have a second base in Loutraki, Skopelos Island (operating mid May to early October). Some of our yachts are allocated to our Volos base and others to our Loutraki base. This can be seen on our pricelist. It is possible for you to charter a Volos-based yacht from our base in Loutraki (and vice versa) but an extra yacht transfer fee may apply. Please note that our flotilla-operated yachts, which are based in our Loutraki base, can only be chartered from there.
As an exception, it is also possible to charter from Skiathos port. However, we highly advise chartering from our base in Loutraki harbour (opposite Skiathos port) instead, as we have better facilities there (incl. shower facilities, wifi and safe-keeping of luggage) and can better serve our clients. In addition, a lot of our previous clients have shown a preference for our Loutraki base over Skiathos port. Loutraki is calm and suited for a pleasant evening out and a much better sleep. Clients who arrive early can enjoy a nice swim at the nearby beach while waiting for the yachts to be cleaned and made ready for the check-in at 17:00 (or earlier). Please note our base in Loutraki is only a 20-minute ferry ride from Skiathos port.
6. Which day of the week can I start my charter?
SAIL AEGEAN offers charters on a weekly basis, starting on Saturdays or Fridays (for some yachts and depending on availability). Our flotilla-operated yachts can only be chartered on Fridays. Sometimes we can allow the odd exception regarding the start day and number of days of the charter, at the beginning and end of the season or as a last-minute booking.
7. When I confirm my booking, what happens next?
When you confirm that you would like to book a yacht charter with SAIL AEGEAN, you will be sent a Booking Confirmation and you will be asked to arrange the 50% down payment via bank transfer in the following 7 days (as is written in the Booking Confirmation). Furthermore, 1-2 months prior to the start of your charter, SAIL AEGEAN will contact you with all the required paperwork and other documents (crew list form, charter party, etc). You will also be sent an invoice for the remaining payment of your charter. If you want to book extra services, please inform SAIL AEGEAN well in advance of your charter start date.
Before The Charter
8. What is the security deposit?
All of SAIL AEGEAN’s yachts are properly covered with hull and third-party liability for charter business. As with any insurance, an excess applies in case of any claim. Therefore, clients are required to leave a refundable security deposit (2,000€ for 2/3-cabin yachts, 2,500€ for 4/5-cabin yachts and catamarans, and 3,500€ for the Jeanneau 54) equivalent to this excess. This deposit is for covering any damage or loss caused by the client during their charter. Consequently, the clients’ liability is limited to the amount of the security deposit, unless they cause damage or loss through gross negligence or an intentional act.
In the case of any damage or loss, the cost of repair or replacement is deducted from the security deposit and the remaining balance is refunded to the client. The client is not responsible for normal wear and tear.
The security deposit is to be paid at check-in via American Express, Visa, Mastercard or cash. The security deposit is required even if a skipper is hired at extra cost.
9. I’ve booked a skippered charter. Why do I still need to leave a security deposit?
If you are chartering with a skipper provided by SAIL AEGEAN, the skipper is not responsible for all damages aboard. He is responsible for sailing the yacht and if he accidentally damages the yacht, he will have to pay for the damage himself. However, any damage caused by the client aboard is the client's responsibility - for example, accidentally blocking the toilet, accidentally burning something or causing a fire whilst cooking, damages under the influence of alcohol, etc.
10. Do I need insurance?
It is up to you whether you want travel insurance or any other additional insurance. However, we strongly advise obtaining insurance for your security deposit - unfortunately, sometimes accidents or damages do happen. This insurance can be obtained through your own insurance broker or via Pantaenius, up to 48 hours before your charter start date. The Pantaenius Bond Insurance Plus Package (140€) should be sufficient and covers the security deposit amount for your charter.
11. I want/need to cancel my charter booking. What is the procedure?
If you need to cancel your booking, please contact us at firstname.lastname@example.org. You will be refunded accordingly:
No reimbursement for cancellation less than 30 days before charter.
Between 30 - 60 days before charter starts = 50% reimbursement of total charter price.
60 days or more before charter starts = 50% reimbursement of deposit paid.
12. What should I bring with me?
You need to bring your sailing licence (if you are chartering bareboat), personal identification for each crew member/passenger and your personal items. Please note we provide beach towels as well as bath towels.
13. How do I get to SAIL AEGEAN’s base in Loutraki harbour (Skopelos Island) from mainland Greece or Skiathos Airport (Skiathos Island)?
The closest airport to our base in Loutraki harbour, Skopelos Island, is the international airport on Skiathos Island. Many European cities have direct flights to Skiathos Airport (May to early October). Skiathos Airport is 5 minutes away from Skiathos Port. From Skiathos Port, there are regular ferry services (journey time 20-30 minutes) to Loutraki harbour (also referred to as Glossa).
If you fly from/to one of the main international airports of mainland Greece (Athens or Thessaloniki), you can get to our base in Loutraki harbour with the following options:
Alternatively, you could consider chartering from our main base in Volos Port, which is approximately 2.5 hours away from Thessaloniki Airport and approximately 3.5 hours away from Athens Airport. There are also direct flights to Volos Airport from several European cities. We can provide you with our airport shuttle service from/t o any of these three airports or you can take the coach KTEL Magnesias/Volos.
Please note that there are also regular ferries between our main base in Volos port and second base in Loutraki (and Skiathos). Visit viva.gr for schedules and prices.
During The Charter
14. What happens during check-in?
Check-in normally starts at 17:00. However, sometimes it is possible to arrange for an earlier or later check-in. The check-in is the procedure for the client to become acquainted with the yacht. SAIL AEGEAN staff will come aboard your yacht during your check-in to go through the inventory with you, so that you can satisfy yourself with the condition of the yacht and its equipment and make sure that everything is there as per the inventory checklist.
15. What happens during check-out?
The check-out is a similar procedure to the check-in. SAIL AEGEAN staff will come aboard and check the yacht with you for any damage or loss before your disembarkation. If there has been no damage or loss, SAIL AEGEAN will instruct their bank to release the amount that is being held as a security deposit against your credit card. You should receive your security deposit back within 15 days following your check-out.
At check-out, the fuel tank (which was full at the start of your charter) will also be checked and you will be required to pay only for the amount of fuel that you have used at the end of your charter.
16. What happens if I have a problem during my charter?
If you encounter any problem during your charter, please contact SAIL AEGEAN’s Base Manager immediately. SAIL AEGEAN will try to assist you and solve your problem as efficiently and as quickly as possible. In the case of damage, it is important to follow the following protocol:
1. Exchange all insurance policy data with third parties.
2. Take photos of the damage.
3. Make a sketch with a short description of the circumstances leading to the accident, signed and dated.
4. Collect third-party data.
5. Follow protocol from an official of the local Greek Port Authority.
6. Make a Logbook entry.
17. How do I get food provisions for my charter?
SAIL AEGEAN can arrange delivery of your provisions to the yacht for a small charge of 20€ (payable in cash at the base), in addition to the cost of the provisions. You can download the provisioning list from our website, complete it and return to email@example.com. Alternatively, you can choose to do your own food shopping. There are plenty of supermarkets and mini markets available in the region. Please refer to the map/information document for your check-in/out base.
18. Are there mooring fees in the region?
There are no mooring fees at our Volos base or Loutraki base where you may spend the first and last night of the charter. There are various small fees of up to 5€ on the Sporades Islands.
19. How do I obtain water, fuel and electricity aboard?
There are many harbours in the region where you can supply your yacht with water, fuel and electricity, using the respective cables/hose pipes aboard your yacht. Small fees apply for connecting to the power/water pillars on the quays. In addition, all yachts (except for the 2017 Jeanneau 54) have 12V sockets and 150W inverters (suitable for charging smartphones and tablets – not hairdryers!). Many cafés and restaurants will also allow you to charge electronic devices too. The Jeanneau 54 has an 8kW generator and 2000W inverter.
20. Can you provide me with a suggested route?
Please click here for our 3 different suggested routes.
About SAIL AEGEAN's Yachts
21. Do the yachts have safety equipment, necessary navigation charts and pilot books aboard?
All yachts are equipped with full safety and navigation equipment, according to Greek Maritime Law, including sufficient life jackets, flares, VHF, GPS, life raft, autopilot, EPIRB, navigation charts and pilot book for the region.
22. Is there a music system aboard?
All yachts have excellent sound systems with cockpit speakers. The sound systems include radio and, depending on the yacht, some have CD players, bluetooth, USB and/or auxiliary connections (it is recommended you bring an iPod/iPhone/MP3Player auxiliary input cable and/or USB cable for connecting your music devices).
23. What other useful equipment is provided aboard?
Other useful equipment includes: 1 set of snorkelling gear; dinghy with oars; mobile phone with Greek sim card for contacting the base manager; yacht charter documents; and a food and drink guide for the area.